Maximize efficiency with Borncut service solutions

When it comes to food processing, equipment performance isn’t optional. It’s everything. Borncut delivers more than just precision portioning and sorting systems for fish, poultry and meat. We’re here to keep your operation running smoothly, with smart service solutions that work around your schedule, not the other way around.

From standard machines to custom-built lines, our goal is to reduce downtime and keep your systems performing at their best. With a Borncut service plan, you're not just buying equipment, you're investing in peace of mind.

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A partnership built on trust and transparency

Together with our trusted network of agents, we ensure that every Borncut-manufactured system operates at peak efficiency. Our service team knows Borncut systems inside and out. They’re trained, experienced and ready to offer fast, helpful advice, whether it’s about a software update or a full production line issue. Our proactive maintenance services extend system life, optimize performance and help prevent costly downtime before it happens.

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Choose a Service Level Agreement that fits your needs

When unexpected issues arise, our team is ready to respond, whether remotely or on-site. With a Service Level Agreement (SLA), your requests receive priority handling for the fastest resolution. No service contract? No problem. We also provide flexible on-demand support to get you back on track.

Our three different service level packages are designed to match different production needs and budgets. Whether you need flexible on-demand help or full system support, each plan gives you access to expert service, trusted spare parts and responsive maintenance.

Explore the Basic, Advanced or Ultimate Service Level Agrements

Our structured service process delivers fast, reliable support

Clear action plan for every request
Every technical issue opens a service ticket with defined steps and a clear timeline. Your agent keeps you informed throughout.


Always through your local agent
All service communication goes through your local agent, unless agreed otherwise. They coordinate with us to keep you updated and ensure smooth, efficient service.

Transparent, collaborative partnership
We work closely with you and your local agent to solve problems and plan ahead. Trust and teamwork are the foundation of our service.

Data-driven solutions that work
Our experts use real data and experience to provide smart, practical solutions tailored to your system and timeline. Remote, phone or on-site access allows us to diagnose and fix issues quickly.

Service Level Agreements

Service Director

 

Berry van der Burgt, Director of Service Borncut A/S

 

 

Our Service Director

 

Berry van der Burgt

With decades of experience in service management, after-sales service and customer support, Berry van der Burgt leads our service team with a practical and customer-focused approach.  His background spans both hands-on technical roles and senior management positions, giving him a unique, end-to-end perspective on service excellence. At Borncut, Berry is dedicated to optimizing service operations and delivering top-tier support to our global customers.

bb@borncut.com

 

LinkedIn profile

Berry van der Burgt
Service Director

"When you invest in Borncut, you invest in long-term performance. Our professional, hands-on training ensures your team knows exactly how to operate, maintain and troubleshoot our systems. No matter the skill level, we customize every session to match your needs, so your equipment continues to perform at the highest standard."

Training – Get the most from your system

Our professional, hands-on training is here to ensure your team knows how to operate, maintain and troubleshoot our systems with confidence. Whether you're training machine operators or experienced technicians, our sessions are practical, focused and tailored to your needs. Our training ensures your staff can operate and maintain your Borncut equipment at the highest standard.

Great training brings you:

• Smoother operations and less downtime 
• Confident, capable team members 
• Fewer errors and extended equipment life  

Contact us for more information on training

1. Operator training

Gives your staff the skills to run Borncut systems safely and efficiently.

2. Basic technician training

Covers maintenance, troubleshooting, and system setup for technical staff.

3. Advanced technician training

Deep dive into software, diagnostics, and high-level support skills.

Reliable support, fast and available

Unexpected system breakdown? No problem!
Our team is ready to assist you during office hours, ensuring minimal downtime.
Availability: Monday to Friday, 08:00 – 17:00 GMT +1 (excluding public holidays)

 

Call the service hotline at +31 850 410 249

 

Contact us for support

 

Contact for spare parts

Contact your local service partner for support

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